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1 Relationship Marketing: Successful Strategies For The Age Of The Customer (Paperback)

McKenna, Regis
0201622408 / 9780201622409
U.S.A., Basic Books, 1993, Soft cover, Good

Book, Good condition. Minimal writing. Relationship Marketing: Successful Strategies For The Age Of The Customer (Paperback) By McKenna, Regis In this spirited recap of the 1980s, marketing consultant McKenna ( The Regis Touch ) elaborates on a revolution in the computer-age marketplace that has all but laid low corporations whose isolated managements used massive advertising campaigns to dictate what the customer would buy. Today, he writes, the focus is on direct consumer contact and personal relations with the business "infrastructure"--media, suppliers, analysts, etc.--whose feedback will influence product development and marketing strategy. McKenna traces the rise and occasional fall of many start-up companies in the turbulent, proliferating computer and software industry, including the competition between Apple Inc. and IBM, a battle recently ended when the two signed agreements to work together on research, development and marketing. Product Details Paperback: 256 pages Publisher: Basic Books (May 20, 1993) Language: English ISBN-10: 0201622408 ISBN-13: 978-0201622409 Product Dimensions: 9.1 x 5.6 x 0.7 inches 
Price: 3.99 USD
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