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Author Name    Heskett, James L.

Title   Managing in the Service Economy

Binding   Hardcover

Book Condition   Very Good

Jacket Condition   Very Good

Publisher   U.S.A. Harvard Business Review Press 1986

ISBN Number    0875841309 / 9780875841304

Seller ID   022892

0875841309 Very good condition. No interior writing or highlighting. Managing in the Service Economy (Hardcover) By Heskett, James L. Product Description The industrial revolution is over and the service revolution has begun. Managing in the Service Economy presents an intensive analysis of the new trend setting management approaches that have given leading service companies clear competitve advantage. From large multinationals to local hospitals, professional services, and transportation firms, they all share the same strategy for success-what the author terms "strategic service vision." Strategic service vision is a four-point blueprint for service managers-targeting a market segment, conceptualizing how the service will be perceived by consumers, focusing on an operating strategy, and finally, designing an efficient delivery system that transforms the vision into action. Managing in the Service Economy offers valuable lessons for managers in the service sector. Product Details Hardcover: 241 pages Publisher: Harvard Business Press (May 1, 1986) Language: English ISBN-10: ISBN-13: 978-0875841304 Product Dimensions: 9.6 x 6.5 x 1.1 inches

Managing in the Service Economy (Hardcover)

Price = 4.99 USD



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